Youhuayouhua.me

Information and helpSupport

Support

Find the relevant controls below. If the problem continues, contact support. Operator: shaolong yu.

Delete accountPurchases and creditsExport and deletion

Effective date：2026-10-27 · Version：2026-10-v4

1. Sign-in and accounts

Youhua uses Sign in with Apple. If sign-in fails, check your connection, device Apple Account status, and app version, then try again later. Apple's hidden email is a valid sign-in option; you do not need to give your real email to strangers. Switching Apple Accounts may open a different Youhua account. Profiles and free credits do not merge automatically.

Provide the approximate time, app and iOS versions, error message, and steps already tried. If needed, attach screenshots with names, email addresses, and conversation content hidden. Do not send Apple passwords, verification codes, keys, identity documents, or bank card details.

2. Reports, blocking, and appeals

Report from the relevant topic, moment, inbox message, or user page. Block someone if you do not want further contact. Manage blocked users in Me → Settings → Blocked people. See the Community Guidelines.

If you believe an automated review or account restriction is wrong, describe the content, time, and reasons through Help and feedback or support email. The operator will examine relevant records. For immediate physical danger, contact local emergency services first. App feedback is not a substitute for emergency help.

3. AI processing, export, and deletion

In Me → Settings, turn off permission for AI conversation processing to stop new AI chats. Manage memories and their automatic organization in “Memories.” Turning off chat processing does not turn off third-party review of profiles and social content. See AI data processing.

Generate available records through Me → Settings → Export my data, then share or save them. Delete AI conversations, memories, and moments from their respective pages. Contact support with the scope of your request for additional copies, corrections, or deletion assistance.

4. Permanently deleting an account

  1. Save the data you need and review what cannot be recovered. If subscribed to Plus, cancel renewal in Apple subscription management first. Deleting a Youhua account does not automatically cancel an Apple subscription.
  2. Open Me → Settings → Delete account and read the deletion information.
  3. Verify your identity again with the Apple Account linked to your current account, then choose “Permanently delete account.”

If you cannot sign in or complete deletion, email support with an account deletion request. We will verify account ownership and assist without asking for your Apple password. Deletion revokes authorization and removes main profile data and content. See retention and deletion for necessary security and operational records, backups, and third-party data.

5. Free credits and memory

View remaining credits in Me → Settings → Current credits. Daily refills provide 20 AI chats, 20 discoveries, and 10 topics at midnight Beijing time, with no rollover. New accounts also receive a one-time gift. Failures and cancellations release reserved credits. See Usage and purchases. Wait for the next refill or optionally buy chat packs or Plus through Apple. Purchased credits remain in the same Youhua account. Choose “Restore purchases” on the credits page. Cancel renewal in Apple subscription management; request refunds through Report a Problem. Apple and applicable rules determine the result.

Long-term memory is free and automatically enabled by default after consent to AI processing. It is organized and used only in the everyday Youhua companion chat. View, edit, or delete entries in “Memories” in the AI menu. There is no separate memory switch at present, and not every conversation produces a memory.

6. What to include when contacting us

  • The issue type, time, and what you want resolved.
  • App and iOS versions, necessary account or content identifiers, and the complete error message.
  • For credits, provide the usage time and error. For reports, provide only necessary details without spreading private or illegal material.

Support and privacy requests are handled by an individual operator. Round-the-clock live support is not available. We prioritize issues by severity and follow applicable legal deadlines for rights requests.

AI topics open separate chats, continued in “Inbox” after your first message. The same topic reuses the same chat. Topic contexts stay separate and do not read or generate long-term memory. Everyday companion chat stays in “Youhua.”

Language settings

In Me → Settings → Language, choose Follow system, 简体中文 (Simplified Chinese), 繁體中文 (Traditional Chinese), or English. Changes take effect immediately. Chat text, nicknames, and profiles remain in their original language.